-
Do I have to have an account with Standard Publishing to order from the website?
To place an order on the website you do not have to have an existing account with Standard Publishing. By ordering online you will establish an account by providing the required information and using a credit card to place your order.
To set up a “Bill me” account with Standard Publishing, contact Customer Service at 1-800-543-1353 from 8:00 AM to 12:00 noon and from 1:00 to 6:00 PM (Eastern), Monday through Friday.
Back to top
-
How do we change billing address information?
Your account information may be updated by sending changes to customerservice@standardpub.com or by calling 1-800-543-1353 from 8:00 AM to 12:00 noon and from 1:00 to 6:00 PM (Eastern), Monday through Friday. All updates are generally processed within 24 hours.
Back to top
-
Do you sell or distribute our address info to any organizations?
We respect your privacy and do not intentionally sell or distribute information regarding our customers to any third party. We may contact you from time to time regarding Standard Publishing products and services or regarding special offers. You always have the opportunity to request that we remove you from our mailing lists.
Back to top
-
How do I get off your mailing list?
Simply contact us at customerservice@standardpub.com or by calling 1-800-543-1353 from 8:00 AM to 12:00 noon and from 1:00 to 6:00 PM (Eastern), Monday thru Friday.
Back to top
-
I already have an account with Standard Publishing. Can I use it to order on the Web?
All online orders are prepaid with a credit card. To place an order on your account, please email us at customerservice@standardpub.com or call 1-800-543-1353 from 8:00 AM to 12:00 noon and from 1:00 to 6:00 PM (Eastern), Monday thru Friday.
We have set up our new shopping cart to attach Web orders to existing accounts where applicable. You can also type your account number in the special instructions field. We regret we are only able to show in your online account page Web orders from our current shopping cart system (effective 12/26/10).
Back to top
-
Can we order from you or do we need to get product through a store?
Our products can be purchased online using this website.
Our products are also available throughout the country at Christian bookstores and other retailers where books are sold. Locate a local Christian bookstore here or look in the footer of any of our Web pages.
Back to top
-
Do you offer discounts to churches or sell discontinued product (last year’s VBS) at discounted prices?
We do occasionally offer discontinued products on our website. You will find these offers in the On Sale Now section of the site, accessible in he upper=left area on most of our pages. If you have any questions, please contact Customer Service at 1-800-543-1353 from 8:00 AM to 12:00 noon and from 1:00 to 6:00 PM (Eastern), Monday through Friday.
Back to top
-
How fast can you ship my order?
Generally, all orders are processed and shipped within 48 hours, providing inventory is available and all order information is accurate and complete. We ship via FedEx so a complete shipping address is needed for delivery.
Back to top
-
I am looking for an item on your website. Is everything you sell listed on your website?
Out website lists active products available for purchase. An easy way to find an item is search for the item number or a keyword or phrase in the Search box just below the main site navigation on each page. If you still have trouble locating a particular item, please contact us at customerservice@standardpub.com or by calling 1-800-543-1353 from 8:00 AM to 12:00 noon and from 1:00 to 6:00 PM (Eastern), Monday through Friday. We will be more than happy to assist you in finding what you need.
Back to top
-
I am interested in ordering curriculum. How do I get an order form and prices?
We now offer easy-to-use online order forms for your Sunday school curriculum orders. You may also download samples and order information from our web site, and place orders for all your curriculum needs. If you would prefer to talk directly to someone about your curriculum needs, please contact your Territory Sales Rep assigned to your state.
Back to top
-
How do I receive a catalog?
To request a catalog please contact your Territory Sales Rep for your state or by calling customer service at 1-800-543-1353 from 8:00 AM to 12:00 noon and from 1:00 to 6:00 PM (Eastern), Monday through Friday.
Back to top
-
How do we return something that doesn't work, is damaged, or is not what we expected? How do we return product?
Please visit our return guidelines page for complete details and to access our online Return Authorization Request form.
All Standard Publishing products are guaranteed to meet your expectations. To return damaged or defective product, or to inquire about a refund, please contact Customer Service at customerservice@standardpub.com or by calling 1-800-543-1353 from 8:00 AM to 12:00 noon and from 1:00 to 6:00 PM (Eastern), Monday thru Friday.
Back to top
-
What is your return address?
Product returns may be sent to:
Standard Publishing Distribution Center
2950 Robertson Ave.
Cincinnati, OH 45209
Correspondence or inquiries ONLY may be sent to:
8805 Governor's Hill Drive
Suite 400
Cincinnati, OH 45249
Back to top
-
What do I include with my returned package?
Please see our complete returns instructions on our return guidelines page.
Back to top
-
What is the deadline to return Sunday school curriculum each quarter?
Curriculum, as well as many other products, must be returned within 30 days of the invoice date. For additional information or questions, please contact us at customerservice@standardpub.com.
Back to top
-
With what denomination are you affiliated?
Standard Publishing is a non-denominational publisher. Standard Publishing is as committed today as ever to producing nondenominational, true-to-the-Bible resources. The doctrinal integrity of what we publish will continue to be sound, providing our customers with resources that will inspire, educate, and motivate.
Back to top
-
What is your Position Statement or Statement of Beliefs?
Our Position Statement can be found in the About Us section.
Back to top
-
What translation of the Bible do you use in your products?
Our editors select the appropriate Bible translation based on the target audience for the product. We are careful to ensure that all of our products are educationally and developmentally age appropriate. We do not endorse any particular translation. Products that do use a particular translation are generally labeled with the name of the translation. Many products are translation independent, providing a Scripture reference that may be used with the customer’s preferred translation.
Back to top
-
I have a manuscript for a book I wrote, and I’d like to submit it. How do I do that?
You will find guidelines for submission in our For Writers section.
Back to top
-
How do we get someone to come to our church to do a workshop or training session on your material?
Please email us at customerservice@standardpub.com for any workshop or training requests.
For a list of upcoming events, check the Conferences and Events page frequently.
Back to top
-
I have an old book of yours that I’d like to use for a class I’m teaching, but it’s out of print. Can I just copy it, since you don’t have it anymore?
For information on permission to use or copy Standard Publishing material, refer to the Rights & Permissions section of our website.
Back to top